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Help Center / Payouts
Why do you need my bank info?
How Aura Capture earnings reach a bank account through Stripe Connect after a finance admin releases them, and how to change the payout destination.
Contributor help version 1.0 · Reviewed October 10, 2026
Document record
- Version
- Contributor help version 1.0
- Effective
- Reviewed October 10, 2026
Document summary
Overview
- How Aura Capture earnings reach a bank account through Stripe Connect after a finance admin releases them, and how to change the payout destination.
- Security controls, data handling, and deployment governance for enterprise AI programs.
How payouts work
Payouts begin when the program turns them on. Until then, earnings stay on your earnings ledger.
Once payouts start, each one goes to your bank through Stripe Connect after a finance admin releases it.
Stripe handles the transfer. AuraOne stores a token that lets it trigger a payout, not your account number.
Some earnings show as held until a finance or rights check clears. A held amount stays on your earnings ledger and becomes payable when the hold releases.
Where to check your payout
In the app, open the Profile tab and look under Payout and tax. Payout status shows whether your account is ready to be paid. You enter bank details in Stripe's own screens during payout setup, not in AuraOne. For help with where payouts go, contact support.
If a payout fails
A failed transfer is usually a closed account or a rejected card. The amount stays on your earnings ledger and is retried on a bounded schedule. If retries run out, a finance admin reviews it. If a payout stays unresolved, open a ticket from the app or through support so the specific transfer can be traced.
Related
Payout records are retained for tax and accounting obligations even after an account is deleted; see account and data deletion. For reporting thresholds, see tax forms.