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Help Center / Payouts
Why do you need my bank info?
How Aura Capture earnings reach a bank account through Stripe Connect after a finance admin releases them, and how to change the payout destination.
Contributor help version 1.0 · Reviewed September 11, 2026
Document record
- Version
- Contributor help version 1.0
- Effective
- Reviewed September 11, 2026
Document summary
What this public document covers
- How Aura Capture earnings reach a bank account through Stripe Connect after a finance admin releases them, and how to change the payout destination.
- Customer-specific architecture, controls, commitments, and contractual terms are confirmed during review and contracting.
How payouts work
Payouts are sent to your bank through Stripe Connect after a finance admin releases them.
Stripe handles the transfer. AuraOne stores a token that lets it trigger a payout, not your account number.
Some earnings show as held until a finance or rights check clears. A held amount stays on your earnings ledger and becomes payable when the hold releases.
Changing where earnings go
You can update your payout destination in the app under More, then Payout settings. A change applies to the next released payout rather than one already in flight.
If a payout fails
A failed transfer is usually a closed account or a rejected card. Correct the destination in Payout settings; the amount stays on your earnings ledger and retries on a bounded schedule. If retries are exhausted a finance admin reviews it. If a payout stays unresolved, open a ticket from the app or through support so the specific transfer can be traced.
Related
Payout records are retained for tax and accounting obligations even after an account is deleted; see account and data deletion. For reporting thresholds, see tax forms.