AuraOne / Support
Preparing the documentation, the support paths, and the contacts.
AuraOne / Resources / Support
Documentation, product support, and security disclosure have different owners. Send each one to the right place.
Nothing on this page is a commitment on response time, availability, or service levels. Coverage and entitlements come from your governing agreement.
At a glance
Support paths
Never send credentials or private datasets through the public form. The same goes for protected health information and anything customer-confidential.
Product concepts, task guides, and Open product references.
Tell us the affected product and the impact. Include safe reproduction steps.
Use the security contact path for suspected vulnerabilities, sensitive findings, and disclosure coordination.
Review current public service notices and component status before opening a duplicate incident.
Pricing, contracts, and security review. Send procurement questions here.
Support brief
Tell us what broke, how much it hurts, and what you need next. Keep the diagnostics safe to share.
Include the affected workflow, impact, and evidence already captured. A support record is created only after the request is accepted by the support endpoint.
