Terms of service

Acceptance and agreement hierarchy

These Terms, together with any executed Order Forms, Statements of Work, the Privacy Policy, Data Processing Addendum, and Security Practices documentation, constitute the entire agreement.

If there is a conflict, executed Order Forms take precedence for the covered commercial relationship.

Service description

AuraOne provides enterprise AI software and workflow services across Human Data, Models, Compute, App Data, and related capabilities.

AuraOne may update or modify the Services and will notify enterprise customers of material changes when appropriate.

User accounts

You must provide accurate registration information. Organizations remain responsible for activity under their accounts.

You must maintain the security of your credentials and notify AuraOne promptly if you detect unauthorized access.

Acceptable use

• Do not use the Services for unlawful activities.
• Do not process hate speech, malware, infringing content, or other prohibited material.
• Do not attempt to derive source code or algorithms except where applicable law or a license expressly permits it.
• Do not use the Services or output to build a competing service in violation of the governing agreement.
• Do not scrape or automate extraction outside approved interfaces.

Intellectual property

AuraOne owns the Services, software, and documentation except for third-party or separately licensed material. You retain ownership of your Customer Data.

AuraOne grants the rights stated in the governing agreement for the applicable term.

Customer data and confidentiality

You grant AuraOne the rights needed to process Customer Data to provide the Services.

AuraOne does not use Customer Data to train general foundation models without express consent, and both parties agree to protect confidential information with reasonable care.

Payment and billing

Fees, billing, renewal, cancellation, and taxes are specified in the applicable Order Form or other governing commercial terms.

Late payments may result in interest or suspension where permitted by the governing agreement and law.

Service availability

AuraOne does not guarantee uninterrupted service unless a separate written agreement states otherwise.

Maintenance, support, response, recovery, and notification obligations are governed by the applicable agreement.

Warranties and disclaimers

The Services are provided on an as-is basis except as expressly stated in a governing agreement.

AuraOne disclaims implied warranties to the extent permitted by law and does not warrant that AI outputs will be error-free.

Limitation of liability

AuraOne’s liability is limited to the fees paid in the previous 12 months or $1,000, whichever is greater, except where the governing agreement or law requires otherwise.

AuraOne is not liable for consequential damages or lost profits except where the law does not allow that limitation.

Indemnification

AuraOne indemnifies you against intellectual-property infringement claims relating to the Service, subject to the governing agreement.

You indemnify AuraOne against claims arising from Customer Data or misuse of the Services, subject to the governing agreement.

Termination

Termination rights are stated in the governing commercial terms.

AuraOne may terminate for cause, including breach of these Terms. Upon termination, rights to use the Services end as provided by the governing agreement.

Dispute resolution

Disputes are resolved through binding arbitration in San Francisco, California under JAMS rules unless the governing agreement or applicable law states otherwise.

Class-action procedures are waived to the extent permitted by law.

Legal contact

Questions about these Terms, enterprise agreements, or notices can be submitted through the legal contact path.

Contact the legal team

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